I am in the Surf Club as I write this. What I have learned over the last 7 days is that joining the Marriot Vacation Club is a Big Mistake. They are very deceitful as we have uncovered from their many lies this week.

My family bought a timeshare in the Aruba Surf Club last year. As part of the purchase, they were guaranteed a free room for them to use the next year. Well here we are and the room is not free. What we found is that Marriott booked another room for them, but did not tell them about. So this "room" has been vacant for the whole week and the vacation club refuses to give my parents their free room. When we checked in, they put us in 2 rooms and did not say anything about the "other room". We did not even know about it until yesterday when I signed up to take the tour and they asked me if I was in a different room number. When we looked further into this, we then found that this room was assigned to us, but no one had told us. Now after my parents have spent 2 hours today of their vacation time in the Marriott Vacation Club office, they were told that this was their fault and they were now responsible for 3 rooms.

They are not attempting to make any remedy for THEIR mistake and are trying to put the blame on my family.

Additionally, when we took the tour of Marriot Vacation Club, where they attempt to sell timeshares, they said they had childcare provided. What we found was that they had an empty room where you could put your children, while you are given a tour. There was no supervision. Additionally, they reported that this would only take 90 minutes of no pressure sales. However, are sales rep talked for about 2 hours, even when we reported that we had to leave because of a reservation we had following the meeting.

This next issue is minor in comparison in being charge for a room that you were told was free. However, we were also promised 2 free beach bags and a nice beach towel. We only received 1 bag. We had to rush to get to our reservation, that we were late for, we did not have time to argue this discrepancy with them at the time. However, as we have learned from the argument over the room, Marriott Vacation Club likes to place the blame on the Guest and not themselves. My brother's family did not receive all of the items they were promised either.

This is the worst customer service possible. Please take our advice and be weary of purchasing a time share from Marriott Vacation Club. As my family currently owns a unit and are being treated unfairly. Please take our word and believe that this is not a good idea. No one wants to pay a company to be lied to and told that any mistakes that the hotel makes are the customer's fault.